Return Policy

RETURN & EXCHANGES

Your satisfaction with your purchase is of the utmost important to us. If you are not satisfied with your online purchase, we’re happy to refund your purchase price if the return complies with our return policy.

Products purchased from Beinnomask.com must be returned in new or gently used condition and within 60 days from the date the order is delivered. We accept returns for products purchased from Beinnomask.com only, and all returns are inspected upon receipt at our warehouse.

Returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s).

Returns will be processed within 1-5 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment.

Refunds issued to a credit card, Alipay, or for orders placed through Instagram can take up to 7-10 business days to post to your account. If another payment method was used, please reach out to that payment provider or financial institution for more information.

Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Beinno Online. If issued in these instances, Beinno Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

If you ship back any portion of a final sale order, Beinno Online is not obligated to ship the items back to you or refund any part of your order.

Please also note:

Beinno Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

Shipping and delivery fees are not refundable.

Engraved items and items noted as ‘final sale’ or ‘not returnable’ are not eligible for exchange or return. 

If you would like to return or exchange an item you received as a gift, please chat  with us. Promotional items, final sale items, or products purchased somewhere other than Beinnomask.com are not eligible for return online.

Additionally, we are not liable for returned items that are lost in transit and will not be able to provide a refund for items that are lost in transit to our facilities.

EXCHANGE INSTRUCTIONS

If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 3 business days of receipt. You may place a new order for the product(s) you wish to purchase at any time.

DAMAAGED ITEMS

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us by email support@albiongarden.com so that we may assist you. Please include the email address associated with order, the order number, and detail of what’s wrong with the order in your email. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Beinno reserves the right to deny claims received after 30 days.

MISSING PACKAGE

Although infrequent, some packages may be marked as delivered when they have yet to arrive. Please allow 24 hours to pass and be sure to check in any hidden spaces on your property as well as with your neighbors, doorman, or any other relevant parties prior to getting in contact with us. If your package has not arrived after 24 hours, please contact us through our contact form. We will open a trace inquiry with FEDEX immediately. This process takes approximately 2-3 days.

NOTE: Beinno monitors claims of lost, missing, wrong and damaged items for abuse. Damaged, wrong, missing items must be retained (including the shipper). Beinno reserves the right to limit or deny the reshipment or credit of an order/item in all instances. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Beinno reserves the right to deny claims received after 30 days.